You surprised me with daily support delays
I had fairly high hopes when I first reached out for help through your telephonic support, especially since the onboarding went smoothly and so the initial contact was encouraging. But over time, it became clear that your day-to-day support does not meet the expectations you set. You often took longer than I anticipated to respond to calls or emails relating to software updates or dialer problems. It is frustrating when an issue arises during working hours and I have to wait hours or even a full day to get a callback or solution. This inconsistency surprised me, as I had assumed that priority assistance meant prompt help at any time within business hours. While I appreciate the eventual solutions you provide and the professionalism of your team on calls, the delay in communication added unnecessary stress. With so many automatic update cycles and database changes to handle, I need support that works in real-time to keep my workflow seamless. I hope you will improve your responsiveness to provide better day-to-day care.