You surprised me with clear onboarding but not everything was so clear
You delivered some parts of the training and onboarding really well, especially the first few steps where explanations about the database setup and basic software use were straightforward. That helped me get started with confidence. However, I was surprised by how some of the more advanced features like the dialer configuration weren’t explained as clearly as I expected. I had to spend extra time figuring out those parts on my own. The onboarding flow could have been smoother by anticipating such needs better. Still, telephonic support was ready to help, and their responsiveness made a positive difference. The sign-up and payment process was simple and quick, which was nice. Overall, I think you did well with the foundational material, but the clarity didn't last throughout every training session. Still, I appreciate the effort and think with some adjustments this could become a very strong process for newcomers.