You surprised me by making it hard to get clear answers quickly
I expected the support and communication to be straightforward, but I was surprised by how difficult it was to find the information I needed when I needed it. The website’s help resources lacked detail on some of the deeper features like the dialer and database integration, and when I called telephonic support, the responses were slow and sometimes felt generic rather than targeted to my issue. It was frustrating to be passed from one agent to another without clear solutions. The automatic updates helped keep the software current, but did nothing to mitigate my confusion as I lacked quick access to meaningful guidance. I would have appreciated a more proactive approach to support, or at least a well-structured FAQ that could have helped me troubleshoot independently. Overall, your support system surprised me by being more obstructive than helpful when I needed fast, practical assistance.