You suit those who work regular hours, not night owls
I want to be clear that your telephonic support fits well if you mostly work during regular daytime hours. The available hours matched well with my schedule, letting me get assistance when I needed to troubleshoot or understand certain features of your software. However, for anyone with irregular or late-night work patterns, this setup might not be ideal. You don't provide extended support during evenings or weekends which could leave some users waiting. So if your work routine aligns with the support hours, your experience will be smooth and responsive. Otherwise, be prepared to rely on self-service or asynchronous communication. In my case, you fit my needs perfectly and I appreciated the prompt and knowledgeable help I received during those times. I think this clarity about timing is important for future customers to consider before signing up.