You suit those who want to figure things out themselves
You seem to have created a software that’s solid but definitely aimed at people who don’t mind working through the details on their own. I had to spend quite a lot of time exploring the interface, dialing in the settings, and getting a feel for how the database fits into my workflow without much hand-holding. The training was there, but I mostly figured things out myself, which was fine by me. The support helped when I called, though it’s not super proactive. The updates come automatically, which I appreciate because it means less down-time. Signing up and invoicing was clear, but you don’t simplify the early steps beyond a point. So if someone wants to jump straight in with minimum fuss, this might not be for them. But if you’re comfortable tinkering and learning progressively, then this software has a lot to offer and will reward your efforts.