You stood out with sales follow-up but daily use had ups and downs
I’m writing this to express some mixed feelings about the sales and pre-purchase experience with your service. When I first signed up, the follow-up was impressively prompt and professional; you clearly know how to keep leads engaged. However, once I transitioned from pre-purchase to actually using the software every day, some frustrations kicked in. The calling tool in particular sometimes lagged or froze when switching between contacts, which disrupted my workflow. The dialer's integration with the database was decent, though occasionally contacts wouldn’t sync as expected, causing unnecessary back-and-forth. On the plus side, automatic updates were seamless and didn’t interrupt work hours, which I appreciated. The invoicing and payment process was straightforward enough, even if the system could use clearer confirmation messages at times. I also noticed that the telephonic support has a decent wait time but has been helpful when I got through. Overall, I think your sales team excels at communication and onboarding, but the software performance during regular use has room for improvement. The balance between smooth updates and occasional bugs leaves me in a middle ground. I hope you continue prioritizing responsiveness on both fronts because that sets you apart in a crowded market. This service has potential but needs consistent stability to fully meet users’ expectations day to day. I look forward to seeing how you address these technical aspects while maintaining your strong sales support.