1 out of 51 of 5Unverified experienceSupport and communication
You should simplify your support responses
You really need to improve how much you expect users to figure out on their own. I had a hard time understanding the instructions for the calling tools and the dialer because everything felt vague and too technical without much guidance. The telephonic support wasn't very helpful either, as I was often redirected or asked to check documentation that didn't clarify my questions. I ended up spending a lot more time trying to set up everything than I thought was reasonable. It felt like you left me hanging without really explaining the steps properly. Clearer communication and better support responses would make a big difference here.