You should provide clearer onboarding guidance

You should provide clearer onboarding guidance

I found that while the initial training was helpful, there were many critical steps for operating the dialer and managing the database that I had to figure out on my own. The materials did not cover many practical aspects thoroughly, so I spent additional hours exploring features without direct guidance. If you could enhance onboarding by including more detailed walkthroughs or interactive sessions, users would get up to speed faster and with less frustration. I appreciate the parts of training that explained the software’s purpose clearly, but practical usage guidance was somewhat lacking in my experience.