You should know who this onboarding is really for
I think your training and onboarding process works well if you’re the kind of person who doesn’t mind repeating certain steps a few times to get them right, and who can wait patiently for some responses from your support team. For me, it felt like I kept needing to review the same sections of the training, because some things weren’t super clear the first time through. Also, sometimes waiting for telephonic support took longer than expected, which slowed me down. However, if you prefer a thoroughly paced approach and want to absorb every detail, this might suit you fine. On the other hand, if someone’s looking for a really fast, straightforward onboarding experience with minimal repetition and instant support, this setup might not be the best fit. The software itself is solid, and features like automatic updates and easy payment processing help reduce friction, but the training and support rhythm could use a little streamlining. I guess it depends on your style – if you don’t mind a bit of extra time and patience, you’ll probably find the training useful and eventually get comfortable using the tools.