You should know the software doesn’t align with my working hours
I was surprised by how poorly the software fit the hours I actually work. It seems designed around a fixed schedule that doesn’t accommodate the kind of flexible timings I maintain. For example, the automatic updates often happen during my peak hours, interrupting calls and forcing downtime without warning. The dialer tool doesn't let me easily pause or reschedule calls based on real-time changes to my availability. Attempts to seek support over the phone have been frustrating because responses are limited to specific office hours that don’t match mine. Moreover, the database syncing sometimes fails if my connection dips mid-shift, leading to loss of data. I expected more adaptability, but this rigid structure has made the software more of a hindrance than a help for me. Signing up and paying was easy enough, but the ongoing fit with my workflow is very disappointing.