You should cut down on repeated info
The support I got was good, but you need to reduce the repetition during calls. When I contacted telephonic support about the dialer, I was asked the same questions multiple times, which got frustrating given the urgency of my work. Waiting on hold was okay at first, but it started to feel like a waste of time when I had to explain the same issue again and again. The software itself is decent, especially the database and automatic update features, which helped keep everything running smoothly. The payment and invoicing process also went without issues, so that part worked well. I think with a little more training on your side to avoid repetitive questioning, the support experience could be top-notch. You seem to have a good product, but polish the support calls to save everyone's time.