You should consider your hours carefully before choosing this
WFHI, I have to be honest, your support hours do not fit with when I work best. I operate mostly in the late evening and early morning hours, but your telephonic support availability does not cover this. This made it frustrating when I needed immediate assistance while working late shifts. It seems your team works mainly during standard office hours, which is not ideal for everyone. If someone has a fixed schedule during regular hours, your support might suit them well. But for freelancers like me who prefer odd hours or work in shifts, this can become a bottleneck. The dialer and database features might be okay, but without timely support, I struggled during crucial moments. I ended up waiting hours just to get answers that affected how I used the software. You should definitely think about more flexible support hours if you want to serve all kinds of users better.