You should consider who this training suits
I found the onboarding and training process quite challenging. You introduced many features all at once, which felt overwhelming especially for someone not very tech-savvy. By the end of the sessions, I was not confident in using the software fully because some explanations were rushed and missing practical examples. The dialer tool worked okay, but I wasn’t sure if I had set up everything correctly due to unclear guidance. I wish you had structured the training better with step-by-step walkthroughs and less jargon. If your customers have some prior experience, they might find this training acceptable, but if not, they could struggle a lot like I did. The initial setup felt complicated, and the database tool was confusing to me as well. While the billing and payment process was straightforward, that doesn’t make up for the lack of clarity in training. I think your company should rethink how you teach new users, maybe offer more personalized support or extra sessions. Overall, I do not feel confident using your software properly, so this would not suit beginners or those who want quick clear instructions.