You should consider if you want ongoing setup or just one-time
To WFHI team, I’d say this product likely suits those who are prepared for ongoing setup and adjustments rather than those wanting a quick, once-and-done solution. I found that a lot of the setup was not just a one-off event but required continuous tweaking as my needs became clearer. The sales process did not make that entirely obvious to me initially. I expected to get mostly automatic features working immediately, but there was effort needed to maintain and update the workflows, especially with the dialer and database integrations. This means the software demands your ongoing involvement, which might not be ideal if you’re looking for something fully hands-off. So while you have good features overall, be ready that the work of keeping things running is on you continuously. It could suit businesses or users who enjoy a hands-on role and iterative improvements, but if you want a product that just works after setup, this probably isn’t for you.