You should consider expanding support hours
I want to start by saying the telephonic support from your team has generally been helpful whenever I called. However, one important aspect that didn’t quite fit my actual working hours was the availability of help during peak usage times. I found that your support hours were limited, often outside the times when I was most active on the software and training. Because I work late evenings and early mornings, I sometimes had to wait until regular hours to get clarity or assistance, which slowed down my progress. The sign-up and payment processes were straightforward and well explained, but when I encountered issues with the dialer or database feature, quick support would have made a big difference. I also noticed that automatic updates were applied at times when I wasn’t working, which was good, but an option to schedule or control them might improve the experience. Overall, the service suits many users, but if you were to extend your support availability or offer chat assistance around the clock, it would better cater to those who work non-traditional hours like me. I hope you will consider this as it would make the software even more user-friendly.