You should consider actual work hours better
I want to point out something that stood out clearly when I was going through your sales and pre-purchase information about the software and training. You display the working hours and workflow options quite straightforwardly, and that is good for first impressions. However, in practice, the hours covered by the software and training schedules don’t perfectly mesh with what many of us actually work on a day-to-day basis. Being upfront about this would save some confusion for buyers like me. The calling tools and dialer availability sometimes clashed with my working hours, and the automatic updates occasionally happened during my busy periods, which disturbed the flow a bit. I found the onboarding process very planned but it didn’t feel flexible enough. Sign-up was smooth and invoices were clear, but I think your offer would be stronger if you acknowledged how varied actual work timings can be. Telephonic support was helpful, though at times response lagged a bit. I appreciate how the software works in general, and the database feature fits well within my workflow, but please consider tuning the schedules and update timings to fit diverse work hours better. This would make your service more appealing to people with dynamic working days.