you seriously need to improve your support
I had high hopes for WFHI’s telephonic support since it was something explicitly mentioned during sign-up. However, my actual experience was disappointing throughout. The support did not match the clear, quick assistance I expected and was told would be provided. Calls often went unanswered or took a long time before someone responded, which was frustrating when I needed urgent help with the dialer and database features. The explanations given were sometimes vague and not as helpful as I hoped. I felt that the support staff lacked the depth needed to troubleshoot effectively, often suggesting generic fixes that didn’t resolve my issues. Furthermore, the invoice and payment processes were confusing, lacking clarity in communication which added to my frustration. Honestly, if I were to explain this to a friend looking for remote workflow software, I’d say the support here just isn’t reliable or timely enough. While the software itself has potential, the poor communication and slow response times in support have really let me down and affected my experience negatively.