You seriously missed being responsive and available
I expected better support responsiveness from you, but that was sadly missing throughout my experience. Whenever issues popped up—whether with the dialer tools or the database functions—I called the telephonic support line, and it took ages to get through, or sometimes no one picked up at all. The automatic updates never seemed to fix my specific problems, and the training materials didn’t help clarify what I was struggling with either. The sign-up and payment process was the only thing that worked without any issues. I kept waiting for assistance to move forward with onboarding, but the lack of timely communication left me completely frustrated. For a service that promises thorough support, this gap in responsiveness is unacceptable. If your team cannot be more reachable and helpful, then the value of the software and training is significantly diminished. Without dependable support, I found it impossible to continue using it effectively.