you seriously messed up the confidence part
I have to be straightforward — by the end of the sales and pre-purchase experience, I honestly didn’t feel confident at all. You promised smooth onboarding and solid support but what I got was confusion and delays. Signing up was not as seamless as advertised, and invoices took longer than expected without clear communication. Trying to get clarity from your team on the software’s calling tools and database was frustrating because answers were vague or delayed. The automatic updates seemed more like disruptions than improvements. Telephonic support felt inconsistent and did nothing to rebuild my trust. It’s disappointing because I did have hopes that your product could fit my workflow, but now I’m left doubting if it’s right for me. I expected more transparent and helpful assistance but received very little. If your pre-purchase process left me hesitant, how do you expect people to fully commit? Honestly, you seriously messed up on building confidence here.