You required more effort than I expected at start
I approached your platform expecting the sign-up and onboarding to be fairly straightforward, but it actually required more effort on my part than I anticipated. The process demanded a lot of back-and-forth with support to get the dialer and database features set up to my needs. While the software itself met most of my expectations after setup, the time and attention needed upfront were more than I had predicted. The training sessions were helpful, but I felt you could simplify the initial steps to reduce that learning curve. On the plus side, your invoicing and payment system worked smoothly without extra hassle, which I appreciated. Overall, I think you offer a solid product, but I would urge you to revisit how much effort is needed from users during onboarding if you want the experience to match initial expectations more closely.