You really surprised me with slow support
I was expecting that if I needed help, especially after signing up and going through the software, WFHI would be quick to respond and make things easier. However, you surprised me not in a good way because the telephonic support seemed slow to pick up my calls or respond to queries. It was quite frustrating waiting on hold or not getting conversions as promptly as expected. For next time, if I need any help with the calling tools or database feature, I’m honestly not confident the support would be smoother. I understand training materials can do a lot, but real-time issues and urgent questions sometimes need more immediate response. It's surprising because I thought the automatic updates and onboarding were pretty seamless, so I expected at least telephonic support to match that speed. Really hope you can improve the responsiveness, because right now, waiting for help was a bigger hurdle than the software itself.