You really surprised me with how much support was missing
I wasn’t expecting to end my onboarding feeling so uncertain about the software. You provided training materials and some instruction sessions, but honestly, I still felt confused about several key features by the end. The dialer setup instructions were vague, and I struggled with the database integration without clear guidance. When I reached out for help, responses were delayed, making me lose time trying to figure out simple steps on my own. I appreciate the updates that rolled out automatically, but without enough context, they sometimes made things more complicated. I expected at least to feel confident enough to use the software post-onboarding, but instead I’m still hesitant. You need to improve how training and support are delivered because right now, it leaves users like me unsure and hesitant to fully rely on the system.