You really need to rethink the order of steps in your sales process
I have to say, the order of steps in your sales process was confusing and frustrating for me. Right from the first interaction, I felt like things were being pushed without clear explanation, and the sign-up and onboarding didn’t follow a logical sequence. For example, I had to provide payment details before fully understanding what features I would get access to, which didn’t feel right. Additionally, there was little opportunity to test or get a trial of the calling tools before invoicing, so it was hard to decide if this would work for me. The training and database features were mentioned after payment, which made me feel unsettled about what I was really committing to. Overall, the billing and support information should come before asking for commitment. You should reconsider this process to ensure potential customers aren’t lost before they even get started.