You really nailed the live Q&A session
I’d say the training and onboarding overall were a positive experience, but there was one part that truly stood out to me and gave me confidence. Right at the start, I found some features in the software a bit overwhelming, particularly the dialer and database functions, which seemed to require some attention to detail. But you included a live Q&A session during the onboarding flow that really made a difference. Being able to ask questions on the spot and get timely explanations cut down on my guesswork. The step-by-step guidance combined with those interactions left me feeling much more assured about managing the tools independently. The automatic updates rolled out smoothly, which showed clear thought had been put into maintaining consistency. The telephonic support was helpful, though I think the whole experience could improve if they made the payment and invoicing stage a little clearer for newcomers. That slight hiccup aside, you created a solid foundation for getting users on track. By the time I completed the training, I was confident enough to navigate the software and handle the workflows without second-guessing myself thanks to that one part where interaction was most direct and immediate.