you really nailed the invoicing clarity, but onboarding needed more
When I first decided to try the software, I found that the sign-up and payment process was impressively clear and hassle-free. You made it easy to understand how invoicing works and when payments are expected, which really helped me plan my use. However, I had to figure out a lot of the onboarding process myself since the guidance during setup wasn’t as detailed as I expected. The training seemed fine overall, but it lacked some practical tips on how updates might influence the calling tools and database functions. Having more hands-on advice at the start would have smoothed the transition. Your telephonic support was available and helpful once I reached out, but I wish the onboarding documentation had anticipated some of my questions. Still, the billing side worked well, so thanks for that. If you can improve early guidance a bit, I think the overall experience will become much stronger for newcomers.