3 out of 53 of 5Verified purchaseSupport and communication
you really nailed the chat support but docs were lacking
I want to point out that the support team was really responsive whenever I called or messaged, which made me feel they cared about our issues. You answered well and were patient, so I appreciated that a lot. However, the training materials and onboarding documents left me to figure too many things out by myself. It felt like the database instructions and call flow explanations could have been more thorough to save some time. Please consider improving that because better initial guidance would significantly reduce the time spent troubleshooting on my side and boost overall comfort with your software tools.