You really messed up with the labels
You need to seriously rethink the way you word everything on your sales pages and in your sign-up flow. I found it so misleading and confusing from the start. The labels used for different packages or features don’t make any sense. When I tried to go through the sign-up and invoicing, I was never sure what exactly I was paying for. The terms you use seem far too technical or ambiguous, and that just adds to the frustration instead of clearing doubts. You made me waste too much time trying to understand your offering instead of just seeing if it would fit my needs. Honestly, if your words can’t explain the product well, it feels like you don’t care about customer experience. I abandoned the idea of moving forward because the pre-sale information was hard to trust or follow. You could keep customers better with much clearer communication upfront.