You really make support frustrating to deal with
I've had to contact your support multiple times and honestly, it's quite frustrating. Every time I call or write, I have to explain my entire issue from scratch, even though I've already explained it several times before. It's like you're not keeping track of previous conversations, which means a lot of unnecessary repetition. Also, waiting times are longer than I'd expect — sometimes I was on hold for quite a while before getting any help. I understand that these things can happen, but it really gets old having to repeat myself again and again. The only positive here is that when I finally did get through, the person was polite and tried to help as best as they could. Still, your process feels inefficient and doesn't save the customer's time. If you want to improve customer satisfaction, I'd suggest you make your support system better at remembering past issues and reducing wait times. When I tell my friends about my experience, I simply say the support process is tedious and feels like a waste of time. I hope you take this feedback seriously and make improvements soon, because the product is fine once it works, but support needs a lot of work.