You really made me work for basic support
I was expecting your telephonic support to be more responsive and straightforward based on the pre-purchase information. Unfortunately, that was not what I experienced at all. Every time I called, I had to explain the issue multiple times to different agents, none of whom seemed fully prepared to help. The communication felt broken and I was often transferred without clear resolutions. While the payment and invoicing process worked without problems, the support lagged heavily behind. You need to improve how your team handles queries and keeps the customer informed. Waiting on hold for long periods was frustrating, and many times I did not get the assistance I was promised. It simply did not match the expectations set by your promotional training and onboarding information. I would have expected at least a consistent point of contact or better escalation process. I cannot say the software itself is bad, but the support side definitely needs serious attention. This experience has made me hesitant about recommending WFHI to others, given how much effort I had to put into even simple requests. Overall, this was not the smooth experience I was hoping for.