You really made me repeat myself more than I'd hope
I appreciate that your telephonic support team was patient, but honestly, I felt I had to explain my situation multiple times before the right person understood the issue. It was frustrating especially because I expected a smoother handover between agents. There were times I was put on hold for longer than anticipated, which tested my patience. Still, once the support person was on the line who knew the system well, the problem got resolved efficiently. I also noticed the automatic updates streamlined some glitches I was facing, so at least the software itself kept improving without me having to chase for fixes. Overall, the wait and repetition made the process more tiring than necessary, but the eventual resolution was worth it. I hope you streamline communication steps so that fewer back-and-forths are needed; that would definitely be welcomed by users like me who want quick answers and minimal waiting. The sign-up and payment part went smoothly which was a relief after the support experience. If you can reduce the number of times customers have to repeat themselves when seeking help, your support would feel even more professional and efficient. Right now, it requires more effort from the user than I think it should.