You’re not for those needing quick, reliable help
I have to be straightforward here: your support responsiveness was severely disappointing. Many times when I called for help, I was put on hold far too long or was asked to wait for callbacks that never came. This kind of response time is really unsuitable for someone who depends on timely assistance. If you’re looking for a service where customer support picks up quickly and resolves issues without long waits, then this won’t be the right fit for you. Also, I noticed during onboarding that information sharing wasn’t clear enough, which just added to the frustration. Although the software itself had potential, not being able to get support when needed made it a difficult experience. If fast and reliable support is a priority for you, this service will likely let you down the way it did for me. Payment and invoicing were straightforward, but that doesn’t make up for the lack of real communication.