You provided some answers but others were elusive
I’m writing about the sales and pre-purchase experience, and to be honest, it was a bit of a mixed bag. On one hand, you offered clear information in some areas like the overview of calling tools and the database capabilities. That helped me understand what the product was about and how it might fit with my needs. The sign-up process was straightforward and the invoicing looked transparent too, which was reassuring. However, many other details, especially concerning the training and onboarding, were harder to find or not explained fully upfront. I often found myself guessing when the automatic updates would happen or how to best utilize the dialer effectively without trial and error. I also wasn’t sure how telephonic support would handle more complex or ongoing issues, since that wasn’t fully described. So while you did well in some respects that made initial steps easier, the lack of clarity in other areas left me hesitant. Overall, you gave me something to work with but I think more comprehensive information before purchase would make the decision easier for future customers.