3 out of 53 of 5Verified customerTraining and onboarding
You provided clear training but onboarding support could have been better
The training material you offer was mostly clear and easy to follow which I appreciate. It stood out compared to some platforms I’ve used before in its straightforward explanations. However, when it came to onboarding, I found that the support wasn’t as timely or hands-on as I expected. I had to figure out certain steps on my own which slowed me down. While the training helped me understand features well, using them practically was sometimes confusing due to the limited active assistance. You have a good system in place but improving onboarding communication would enhance the early experience. I liked the content but felt a few gaps in live support during the initial days of using the software.