You provide mostly one-off setup, not constant help
You offer clear setup guidance which is mostly a one-time thing rather than ongoing support. The initial onboarding sessions helped me understand how to navigate the software, especially when configuring the call tools and the dialer, and managing the database feature. Once the main setup was complete, I found that the updates happen automatically, which reduces the need for regular interventions. However, I found that if I encounter any issues afterward, telephonic support is available but generally reserved for specific problems rather than continual assistance. The sign-up and payment process was straightforward and didn't require much ongoing input from me beyond the usual invoicing. So, while I think your support communication works well for setup phases, I wouldn’t expect regular personalized help on a recurring basis. Overall, you do a good job of preparing users initially, but it feels more like a handover after that, with less frequent contact unless I actively reach out.