You provide good training but expect some self-learning
I tried going through the training and onboarding for WFHI’s software, and overall, I got what I needed but had to figure out quite a few things myself. The course materials and introductory calls covered the basics well, especially the database and dialer tools. However, some steps, like navigating the calling tools’ settings and understanding the invoicing dashboard, were not fully explained, so I needed additional time working on my own to understand them clearly. I noticed gaps where I had to experiment to grasp how automatic updates might affect ongoing workflows. Telephonic support was helpful but sometimes slow to clarify these finer details. Would I do it all again? I think yes, because the foundation they give is solid, but you have to be prepared to fill in some blanks yourself rather than expect all answers upfront in training.