4 out of 54 of 5Verified customerSupport and communication
You provide good support but repetition during calls could be less
You offer fairly good assistance when I contacted support for problems related to the dialer and database. Generally, the team was knowledgeable and polite. However, you sometimes ask me to repeat the same details multiple times which extends the call unnecessarily. Also, waiting for a callback or the next available agent happens more frequently than I expected which is inconvenient when dealing with urgent issues. While the overall support quality is reliable, this repetition and waiting lowers the experience slightly. I hope you work on streamlining your communication to avoid these redundancies in the future and keep providing quick resolutions.