You provide good initial sales help but not for all cases
I found your pre-purchase assistance quite helpful in clarifying what software and training packages might suit my needs and was grateful for the clear explanations you provided. However, I suspect that for some users with more complex workflows or less technical familiarity, the support might fall short of fully meeting their need for guidance. The sales interaction felt focused and professional, but it didn’t always account for the nuances of different kinds of remote work situations. I am somewhat confident I won’t need much help next time because I now understand the system well, but I can imagine that others less familiar might. So, while you do a good job for customers who already have some experience or straightforward objectives, I’m not sure you’d be equally useful to everyone. Your sales approach would suit those who are self-directed and can absorb online training comfortably, but some might require more hand-holding or follow-up support to fully benefit from the service.