You provide good help but some things I had to figure out alone
Overall your support is accessible and generally helpful when I reach out with questions, and I appreciate that you answer fairly promptly. However, I found there were quite a few moments where I had to figure out aspects of the software and workflow by myself, especially on how to best use the dialer features integrated with the database. The training provided initial guidance, but it was sometimes high level, leaving some of the detailed navigation and settings unclear without experimenting. I think clearer, step-by-step instruction or more comprehensive documentation would reduce the need for guesswork on the user's part. Having said that, when I contacted your telephonic support, the agents were patient and clarified doubts effectively. So while the support is strong when you engage it, the experience could be smoother if less was left to the user to discover independently. That balance between your availability and the proactive help provided would improve overall satisfaction. I hope you will continue to refine these areas, as you already have a good foundation to work from.