You provide excellent initial setup but ongoing support could improve
You do a fantastic job with the one-off setup procedures and initial training which really got me started confidently. The onboarding flow was intuitive, and having automatic updates meant I didn’t have to worry about maintenance or manual patches. Your telephonic support during those early days was helpful in clarifying my queries and ensuring I was up to speed. However, while the initial assistance was strong, I noticed that the ongoing support is less frequent and harder to access when issues later arise during regular workflow use. This can be challenging because remote work can bring unexpected questions over time which need fast resolution. It’s a balance worth noting — your setup process is definitely a highlight and I felt well guided through signing up, invoicing, and payments, all of which were professional and smooth. But I do hope there is more attentiveness or accessible communication channels for continued assistance because that would round out the experience perfectly for users like me.