You provide a simple setup but ongoing needs remain on me
I found that much of the setup with your software is one-time work, like configuring the database and initial dialing tool preferences. Once these were set up, I could use most features without too much fuss. However, I found the ongoing maintenance and adjustments need regular attention on my side. The automatic updates are handy, but I still need to check for new features or optimize workflows continually. The sales and pre-purchase process helped explain what was one-off and what would require ongoing management, so I wasn’t taken by surprise. Still, the tradeoff is clear: your system offers a reliable foundation, but if I don’t keep up with updates and dialing configurations, performance might drop. So while the initial flow was good and straightforward, I feel the responsibility for ongoing smooth use lies mostly with me rather than with continual software changes or help from support. It’s a balanced outcome, but one where you clearly set expectations that the end user must take an active role beyond signup and training.