You promised smooth flow, but steps felt a bit jumbled
When I first explored your sales and pre-purchase steps, I expected a logical progression from introduction to onboarding without overlap. However, the initial sign-up was straightforward but some training invitations came before I had fully accessed the necessary software tools. This created some confusion on my side about what to prioritize. Though your invoicing and payment processes were clear and precise, a more segmented onboarding would have helped. The database features and calling tools were introduced early but without enough context, making their practical use harder initially. I did appreciate the telephonic support, which clarified many questions promptly. While the automatic updates ran without glitches, I had to rely on help more than I anticipated. Overall, the flow could better match expectations set during sales to avoid the feeling of being hurried through some steps prematurely. You have solid features, but ensuring sequencing of steps matches customer readiness would improve the initial experience significantly.