You promised quick responses but got silence instead
I reached out to you several times before deciding to purchase the software and training, expecting prompt and clear communication as advertised. Instead, I found your team took too long to respond or sometimes didn’t respond at all, which was frustrating because I wanted to understand the software’s capabilities before signing up. During the pre-purchase phase, the sign-up and payment process was complex and lacked transparency, leaving me confused about what exactly I was committing to. I tried contacting support for clarifications, but it felt like my queries were not prioritized or sometimes ignored. I was hoping for a smoother onboarding experience but experienced delays that discouraged me from fully engaging with the product. Overall, your responsiveness did not meet my expectations and this has made me question whether to continue using the platform. You need to improve how quickly and clearly you communicate with potential buyers if you want to keep customers happy.