You promised quick onboarding but expected more hands-on support
When I first signed up, I expected the onboarding to be fast and fairly automatic given what was advertised. The training modules were mostly helpful, but I found myself repeating certain steps to fully grasp the calling tools and the database features. Waiting time wasn’t excessive, but it sometimes felt like I was left waiting for updates or clarifications that could have been quicker. I appreciate that you provide telephonic support, which helped clear up a few questions once I reached out. However, the manual parts during onboarding could benefit from more streamlined guidance so that users don’t have to guess or explore by themselves as much. I hoped for a bit more detailed walk-through initially to reduce repetition. Overall, my experience matched some of my expectations, but I believe with slightly more proactive assistance from your side, it could become even better for new users like me.