You promised flexible hours but got rigid access windows
When I bought this software, I expected it to fit my working hours smoothly as advertised. However, the actual access limitations did not suit my schedule at all. I often found the dialer and calling tools locked during times I needed them most, which disrupted my workflow badly. The onboarding flow was detailed, but the software's timing controls proved very restrictive. I was unable to adjust the database feature or access important updates outside of core hours. Sign-up and invoicing went without trouble, and telephonic support was polite, but it did not resolve the core issue of access timing. I expected something more flexible considering the product description, but you delivered a system that forces me to work when it suits you, not me. This mismatch makes the software impractical for anyone whose hours differ from the standard window. I hope you reconsider this approach, as right now it feels like a broken promise and very frustrating to use day to day.