You promised fast onboarding but it took longer than expected
You told me it would be pretty quick to get set up and trained on the software, which was one of the reasons I chose this service. However, the onboarding flow felt slower than I hoped, mainly because some parts of the training seemed generic and I had to figure out portions of the dialer and database features by trial and error. I expected everything to click faster but the calling tools didn’t work as smoothly until much later. On the plus side, once I got through the initial phase and started receiving automatic updates, things began flowing better. Your invoicing and payment system was straightforward as promised, and that was one area where you came through without surprises. Still, the overall start was a bit more drawn out than I thought it would be, which was a bit frustrating at first.