You promised easy onboarding but it was complicated
I expected your training sessions to be straightforward and easy to follow, but honestly, finding what I needed was frustrating. You make it sound like the onboarding process will get me started quickly, but the modules were scattered and I ended up wasting time searching for the right instructions. The interface itself isn't very intuitive, so navigating through the different training sections didn’t feel natural at all. I guess I can say the videos were decent in quality, but they didn’t cover the important features in enough detail. You should consider streamlining the flow and making key lessons easier to locate because as it stands, the training didn’t prepare me well for actual use. It felt like I was left to figure out parts of the software on my own, which is really not what I expected from your paid service. I hope you take this as constructive feedback since better onboarding is necessary for new users like me. Overall, I’m disappointed because your promises set a different expectation compared to what actually happened.