You promised easy access, but I expected smoother navigation
I expected the sales and pre-purchase information to clearly map out each step of signing up and training, which thankfully you provided in a fairly straightforward manner. Signing up was quick, and the payment options were clearly explained, so there was no confusion at that stage. The training materials were accessible but I had hoped to find some more specific tutorials or demos tailored to using the dialer and database features. While you delivered basic insight, the path to advanced usage felt a little scattered; I did need to contact support for clarifications. The sign-up, invoicing, and payment processes met my expectations for clarity and ease. However, I assumed the onboarding flow would be more streamlined regarding how to integrate the calling tools with my daily schedule, but it required additional time and effort. If you could improve the structured guidance early on, that would match better with what I initially anticipated. Still, I appreciate the automatic updates that kept the software current without my intervention, which was a relief.