You promised ease but setup felt mostly ongoing work
I was expecting a clear initial setup phase after purchase that would be mostly one-off work so I could then just focus on using the software smoothly. However, the reality was quite different. You presented the onboarding as a straightforward process, but the training felt incomplete and I kept facing issues with the dialer and calling tools that required repeated support calls. The database integration wasn't as plug-and-play as I thought; it needs constant tweaking to work with my remote workflow. While automatic updates arrived regularly, they often required adjustments or relearning parts of the interface. This ongoing effort made it tough to use the software consistently, contrary to what your sales communication suggested. I expected the initial period to be the hardest but instead, the setup has been a continuous task with no clear end point. This mismatch between expectations and reality has been frustrating.