You promised ease but I faced some access issues
When I first signed up, I expected the software to be straightforward and accessible without needing much help. The login and initial setup were simple, which I appreciated. However, I encountered trouble when trying to use some advanced features like the dialer and database integration. The steps for these weren’t as clear as I had hoped, and I found myself having to reach out to support multiple times. The team was helpful, but I still felt like some instructions were missing or too technical. I’m not sure if next time I will get through without assistance because the software’s complexity seems to require guidance at certain points. That said, I did manage to use the calling tools reasonably well after a few tries, and the automatic updates seemed to improve the performance over time. It’s a mix because parts like invoicing and payment were easier and smoother. So, while I’m thankful for the support, I believe the onboarding process could be improved to reduce how often users like me need help. Overall, I see potential but expect to need some assistance again.