You promised clear support but I got confusion instead
I expected clear, straightforward help from you based on your product description, but what I actually got was a lot of unclear communication and delays that could have been avoided. When I called for support, the explanations often didn’t fully address my questions, and I had to repeatedly clarify my issues, which was frustrating. I get that software training can sometimes be tricky, but the lack of consistency in your telephonic support makes me doubt if your team can really help next time without wasting my time. The automatic updates also caused some unexpected changes without informing me properly, adding another layer of confusion. So, while there was some help, mostly it felt like I was left to figure out many things on my own, which was disappointing given the promises made upfront.